Refund Policy

Last updated: June 17, 2025

1. Refund Eligibility

WLSL Book strives to provide high-quality content and services to our users. Our refund policy is designed to be fair to both our users and content creators. Please read this policy carefully to understand when you may be eligible for a refund.

2. Subscription Refunds

For premium subscription services:

  • 7-Day Trial Period: If you are unsatisfied with your premium subscription within the first 7 days of your initial purchase, you may request a full refund.
  • Technical Issues: If you experience significant technical issues that prevent you from accessing or using our premium features, and our support team cannot resolve these issues within a reasonable time frame, you may be eligible for a refund.
  • Auto-Renewal Charges: If your subscription automatically renewed and you request a refund within 48 hours of the renewal charge, we may provide a full refund at our discretion.

3. Non-Refundable Purchases

The following purchases are generally non-refundable:

  • Subscriptions after the 7-day trial period has elapsed.
  • Individual chapter purchases or other microtransactions.
  • Subscription renewals if you have used the service for more than 48 hours after renewal.
  • Virtual goods, coins, or any other digital items that have been consumed or used.

4. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

  • Your username
  • Date of purchase
  • Order or transaction ID
  • Reason for refund request
  • Any relevant screenshots or documentation supporting your request

We will review your request and respond within 5 business days.

5. Refund Processing

If your refund is approved:

  • Refunds will be processed to the original payment method used for the purchase.
  • Processing times may vary depending on your payment provider and can take 5-10 business days to appear on your statement.
  • Any access to premium features associated with the refunded purchase will be revoked immediately upon refund approval.

6. Special Circumstances

We understand that exceptional situations may arise. In cases of:

  • Unauthorized Charges: If you discover unauthorized charges made to your account, please contact us immediately and also report this to your payment provider.
  • Account Termination: If your account is terminated due to violations of our Terms of Service, you will not be eligible for a refund of any subscription fees.
  • Service Outages: For extended service outages (more than 24 hours), we may offer compensation in the form of subscription extensions rather than monetary refunds.

7. Right of Cancellation

You have the right to cancel your subscription at any time through your account settings. Cancellation will stop future charges, but will not generate a refund for the current subscription period unless otherwise eligible under this policy.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review our refund policy periodically for changes.

9. Contact Us

If you have any questions about this refund policy, please contact us at [email protected].